“We are a small central team in a very specialised field within the health sector. We have responsibilities across the north of England and work with three knowledge networks, over 300 staff and hundreds of separate organisations. It’s complicated! We have worked with Lisa over many years and find ourselves going back to her for a wide range of support in facilitating development – not just our home team development but across our networks. Lisa is great at listening to what we think our “problem” or “issue” is, helping us to understand it and then enables us to find ways of working together to think, to discuss and to resolve – and she does this in a friendly and engaging way that makes everyone feel involved and that their contribution is valuable.
Most recently Lisa has helped us with our team development – we have two new members of staff and we are now distributed across Wigan, Leeds and Newcastle so we’re not all in the same place very often. Using the Belbin team technique Lisa got us to think about the way we work individually and as part of the team, to consider what we’re good at and less good at and how that makes the team tick – absolutely invaluable as a way of integrating the team, making the new people feel part of the whole and of building a sense of shared purpose. We would certainly recommend Lisa to other organisations and teams – she gets what we do!”
“Lisa delivered two sessions on social media for us at RNIB National Library Service. She worked with me to tailor the training to the needs of the people who would be attending each session and delivered course outlines and materials well beforehand as promised.
The team here seemed to immediately feel at ease with Lisa – her enthusiasm for the subject and for delivering training is obvious and she is knowledgeable, approachable and professional. She easily dealt with some problems caused by our network, and was able to adjust the session to fit around these difficulties and to respond to people’s questions and interests without affecting the learning outcomes.
The feedback we got from the team was really good and I’d be very happy to ask Lisa to do more training for us in future.”
“I worked with Lisa recently to deliver two training sessions, she has a very professional approach, her preparation was excellent and feedback from the delegates confirmed her to be a very engaging and knowledgeable trainer. I was particularly impressed by how she adapted her approach to be appropriate to the type of staff she was working with. I hope to work with her again when I am developing my CPD programme for next year.”
“Lisa is an excellent trainer to work with. She delivered the aims and objectives for the event and the course outline well in advance of the session. She was receptive to suggestions for change so that the event met the needs of the participants. On the day there were some technology issues but Lisa dealt with these and the feedback from the session was really positive. I am looking forward to working with Lisa again soon.”
Lisa Jeskins is a first class trainer. She has provided training for Library Services staff across all grades at City University London, including social media, interview skills, time management and writing for the web. Her training is fun, engaging, interactive and informative. Staff are always keen to attend her training courses as she is such a popular trainer and brilliant communicator. As the budget manager, it makes sense for the Library Service to bring in a trainer, as the course can be tailored to our needs and is far more cost effective.”
“We needed concentrated effort and support during an initial and important phase of organisational change. We didn’t want a traditional set of training sessions; instead we were looking for someone to help us develop a new way of working. Lisa spent time working with us first to understand our needs and then developed two different tailored-made consultancies. One to realise our aspirations for a step change in customer service and the other to review and refresh our information skills for research offering.”
